{ binding firstError.message }

Where is My Order

Thank you so much for your patience. We are expecting to ship orders within 2 weeks of when you've placed your order. If it's been longer than 14 days from when you placed your order, and you have not received an email confirmation with tracking info, please complete the inquiry form and we can research it for you.

Tracking says my order was delivered, but...

Oh no! Sometimes the Post Office scans the packages before they're actually delivered, and it'll be delivered soon.

If that's not the case, try talking to your Postal Carrier or neighbors to see if maybe the package was delivered to the wrong address.

If neither of these are the case, unfortunately, there isn't anything we can do. We are not able to provide refunds in this situation, as we are donating all of our profits to those that need it.

However, if we get your package sent back to us, we'll definitely let you know and we can send it back to you.

I need to update my address:

Thanks for letting us know! If your order hasn't shipped, we'll update your address to what you provide to us below. 

If your order has already shipped, hopefully the Post Office will forward it to your new address.

I need to make a return or exchange:

Unfortunately, in most situations, we are unable to process returns or exchanges. However, it never hurts to ask. 

My order isn't right or is damaged.

Oh no! We are so sorry that your order isn't right! Please let us know in the details what item(s) you received compared to what you ordered.

If you've received a damaged item, please describe the issue, and include a picture so we can see what happened.

Contact Info

Your Name {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
{ binding firstError.message }
{ binding firstError.message }
{ binding firstError.message }
Address {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
{ binding firstError.message }
{ binding firstError.message }
{{ Cognito.resources['fileupload-dropzone-message'] }}
{binding Name, mode=oneTime}
{binding Description}
{ binding firstError.message }
{ binding firstError.message }
Describe Your Issue {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
{binding displayValue}
{ binding firstError.message }

Where is My Order

Thank you so much for your patience. We are expecting to ship orders within 2 weeks of when you've placed your order. If it's been longer than 14 days from when you placed your order, and you have not received an email confirmation with tracking info, please complete the inquiry form and we can research it for you.

Tracking says my order was delivered, but...

Oh no! Sometimes the Post Office scans the packages before they're actually delivered, and it'll be delivered soon.

If that's not the case, try talking to your Postal Carrier or neighbors to see if maybe the package was delivered to the wrong address.

If neither of these are the case, unfortunately, there isn't anything we can do. We are not able to provide refunds in this situation, as we are donating all of our profits to those that need it.

However, if we get your package sent back to us, we'll definitely let you know and we can send it back to you.

I need to update my address:

Thanks for letting us know! If your order hasn't shipped, we'll update your address to what you provide to us below. 

If your order has already shipped, hopefully the Post Office will forward it to your new address.

I need to make a return or exchange:

Unfortunately, in most situations, we are unable to process returns or exchanges. However, it never hurts to ask. 

My order isn't right or is damaged.

Oh no! We are so sorry that your order isn't right! Please let us know in the details what item(s) you received compared to what you ordered.

If you've received a damaged item, please describe the issue, and include a picture so we can see what happened.

Contact Info

Your Name {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
{binding displayValue}
{ binding firstError.message }
Email {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
{binding displayValue}
{ binding firstError.message }
Order Number (if you have one) {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
{binding displayValue}
{ binding firstError.message }
Address {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
{binding displayValue}
{ binding firstError.message }
Comments / Description {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
{ binding firstError.message }
Upload a Picture {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
{{ Cognito.resources['fileupload-dropzone-message'] }}
{binding Name, mode=oneTime}
{binding Description}
{ binding firstError.message }
{ binding firstError.message }