We are currently facing a high volume of queries into our Careline. Please be assured that we will answer to all emails submitted but it may take us a little longer than usual. For any urgent matters, please do give us a ring on our phone line, where our team remains available between 9am and 5pm Monday to Friday.

 

To be able to direct your query to the team best placed to assist, we would like to ask you a few questions.

Please complete the details below so that we can answer your query quickly and efficiently.

Fields marked with an asterisk (*) are mandatory.

 

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This helps us collect the right information and direct your query to the best department to handle it.

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Investor Query

We are always pleased to aid our investors and answer questions and information requests. 

Please give us details of how we can contact you.

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Media / PR Query

We are always pleased help with Media questions and information requests. 

Please give us details of how we can contact you.

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Supplier / Trade Query

We are always pleased to help with supplier and trade requests.

Please give us details of how we can contact you.

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Consumer Query

If you have an enquiry or complaint about one of our products or brands, our consumer relations team at The Listening Centre are happy to help.

The team is available Monday to Friday 9am-5pm UK, except Bank Holidays. Please provide as much information as possible and retain any packaging or items you have, this will allow us to provide the best help possible.

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Contact Details

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Contact Details

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Please include any international prefixes if you are outside the UK

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Please enter your email address again to confirm it is correct

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Consumer Query

Product Details

By entering as many of the following product details as possible, this will help us to investigate your query promptly

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Please enter the product name (eg: Sharwoods Sweet & Sour cooking sauce)

Product Sub-Details
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Please enter the barcode on the packaging, if available

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Please enter the packsize eg: weight (grams, oz, ml) or number of pieces.

Best Before Date
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Where can I find the Best Before Date?

Follow this link to help you find out more about our packaging codes: Finding Packaging Codes

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Please enter any other codes printed on the packaging near the Best Before date. This may help us when identifying issues.

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How can we help you?

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(Maximum 8000 characters)

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Supporting documents, photo, etc

If you have any supporting documents (eg: photos) please upload them below here. If uploading multiple documents, please ensure that all file names are different.

If you have a foreign body, please could you keep hold of it until our team contacts you back as we may send you a pre-paid retrieval pack as part of our investigation process.

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You may upload a maximum of 5 files, each being a maximum of 10Mb. Allowed types are: JPG, PNG, GIF, PDF, DOC, XLS. Please ensure that all file names are different, e.g. image1.jpg, image2.jpg

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Privacy Policy

For the purpose of recording and addressing the feedback that you provide in this information form, we will be required to collect and use your 'Personal Data'. Personal Data includes your name, contact details and the nature of your contact.

The data will be collected, stored, collated and handled by Premier Foods Group Limited and its third party service provider for the purpose of responding to and addressing your consumer feedback.

If your query relates to Soba or Cup Noodle products, we will be sending your data to the Nissin Group who will manage and respond directly to your contact.

If you have any queries or would like more information about how your Personal Data will be used, please see our Privacy policy.


By submitting this form you confirm that agree with these terms.

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We are currently facing a high volume of queries into our Careline. Please be assured that we will answer to all emails submitted but it may take us a little longer than usual. For any urgent matters, please do give us a ring on our phone line, where our team remains available between 9am and 5pm Monday to Friday.

 

To be able to direct your query to the team best placed to assist, we would like to ask you a few questions.

Please complete the details below so that we can answer your query quickly and efficiently.

Fields marked with an asterisk (*) are mandatory.

 

Why are you contacting us? {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Where are you? {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Investor Query

We are always pleased to aid our investors and answer questions and information requests. 

Please give us details of how we can contact you.

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Media / PR Query

We are always pleased help with Media questions and information requests. 

Please give us details of how we can contact you.

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Supplier / Trade Query

We are always pleased to help with supplier and trade requests.

Please give us details of how we can contact you.

{ binding firstError.message }

Consumer Query

If you have an enquiry or complaint about one of our products or brands, our consumer relations team at The Listening Centre are happy to help.

The team is available Monday to Friday 9am-5pm UK, except Bank Holidays. Please provide as much information as possible and retain any packaging or items you have, this will allow us to provide the best help possible.

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Is this about a particular Brand? {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Contact Details

Title {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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First Name {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Last Name {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Your Address {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Post Code {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Contact Details

Phone {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Email {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Confirm Email Address {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Consumer Query

Product Details

By entering as many of the following product details as possible, this will help us to investigate your query promptly

Product Name {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Product Sub-Details
Product Barcode {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Package Size {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Best Before Date
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MM (Month) {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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YYYY (Year) {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Where can I find the Best Before Date?

Follow this link to help you find out more about our packaging codes: Finding Packaging Codes

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Any Other Codes {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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How can we help you?

Your Message {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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Supporting documents, photo, etc

File Upload {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
{{ Cognito.resources['fileupload-dropzone-message'] }}
{binding Name, mode=oneTime}
{binding Description}
{ binding firstError.message }
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Privacy Policy

For the purpose of recording and addressing the feedback that you provide in this information form, we will be required to collect and use your 'Personal Data'. Personal Data includes your name, contact details and the nature of your contact.

The data will be collected, stored, collated and handled by Premier Foods Group Limited and its third party service provider for the purpose of responding to and addressing your consumer feedback.

If your query relates to Soba or Cup Noodle products, we will be sending your data to the Nissin Group who will manage and respond directly to your contact.

If you have any queries or would like more information about how your Personal Data will be used, please see our Privacy policy.


By submitting this form you confirm that agree with these terms.

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PF_Contact_ID {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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PF_Submission_Date {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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PF_Submission_Time {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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PF_Website_ID {{ Cognito.resources["required-asterisk"] }} , { binding firstError.message }
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