Do not submit any personally identifiable information such as email, name, or addresses.
If an address change is needed, email Grant@CrayfishEmpire.com
After reviewing and confirming that frozen snello or a premix product was ordered, we'll send an invoice for shipping costs to the email associated with the order number. The product replacement itself will be free of charge.
Additional Info: One claim per order number. If fraud is suspected, we may request additional information from Grant@CrayfishEmpire.com.