Southern Relief

Relief provided for frozen snail foods purchased from Crayfish Empire and lost during power loss or other hardships. Applies to frozen snello purchased and stored, or snello premixes mixed and frozen.

Do not submit any personally identifiable information such as email, name, or addresses.

If an address change is needed, email Grant@CrayfishEmpire.com

After reviewing and confirming that frozen snello or a premix product was ordered, we'll send an invoice for shipping costs to the email associated with the order number. The product replacement itself will be free of charge.

Additional Info: One claim per order number. If fraud is suspected, we may request additional information from Grant@CrayfishEmpire.com.

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If your order number begins with "2021-" use the following digits.

Ex. Order Number 2021-5742 would be order number 5742

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Southern Relief

Do not submit any personally identifiable information such as email, name, or addresses.

If an address change is needed, email Grant@CrayfishEmpire.com

After reviewing and confirming that frozen snello or a premix product was ordered, we'll send an invoice for shipping costs to the email associated with the order number. The product replacement itself will be free of charge.

Additional Info: One claim per order number. If fraud is suspected, we may request additional information from Grant@CrayfishEmpire.com.

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Southern Relief

Relief provided for frozen snail foods purchased from Crayfish Empire and lost during power loss or other hardships. Applies to frozen snello purchased and stored, or snello premixes mixed and frozen.

Do not submit any personally identifiable information such as email, name, or addresses.

If an address change is needed, email Grant@CrayfishEmpire.com

After reviewing and confirming that frozen snello or a premix product was ordered, we'll send an invoice for shipping costs to the email associated with the order number. The product replacement itself will be free of charge.

Additional Info: One claim per order number. If fraud is suspected, we may request additional information from Grant@CrayfishEmpire.com.

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