FAQ

  • Where's the captcha?
  • Can I create a credit card authorization form?
  • How do I ensure that my online forms are GDPR compliant?
  • How do I obtain explicit consent?
  • What is personal data?
  • Who does the GDPR affect?
  • What is the GDPR?
  • Do you have a standard Data Processing Agreement available to sign?
  • Is there a way to export my form as a fillable PDF?
  • Can I allow customers to optionally include processing fees in their order?
  • Do I need an SSL certificate on my website to collect payment?
  • Can I use Cognito Forms for customers who want to pay in person or pay later?
  • Can I connect more than one payment account to my Cognito Forms?
  • When do I receive my money?
  • What happens if there is a dispute?
  • How much does it cost to collect payment?
  • Do you support payments by check?
  • Do you support recurring billing?
  • Can I collect sales tax on my Cognito Forms?
  • I have another question that isn't answered here or in the help topics. How do I get in touch with you?
  • My imported form doesn't look the same. What can I do?
  • I need my users to be able to save their form before submitting it. Is this possible?
  • I collect payment on my Wufoo form. Can I still do that with a Cognito Form?
  • Now that I've built a form, can I receive a notification every time my form is submitted?
  • How do I export my form entry to PDF?
  • What form fields can I add to my form with Cognito Forms?
  • Can I import my Wufoo form into Cognito Forms?
  • How does Cognito Forms work?
  • Is it possible to export all file attachments at once?
  • How do I print a blank version of my form?
  • How do I reset my form's entry count?
  • How can I generate a unique ID number for every entry?
  • How can I allow someone to correct their entry after submission?
  • Can I have internal use fields that won't display on the public form?
  • Can I send people to a different confirmation page based on information submitted on the form?
  • Can I send an email notification to different people based on what was submitted on the form?
  • Is there a way to close a form for responses in Cognito Forms?
  • Are electronic signatures legally binding?
  • Can I store my Cognito Forms images on Google Drive?
  • What settings get copied over when you copy a form?
  • Why doesn't my form display?
  • How can I override the default form text?
  • What browsers does Cognito Forms support?
  • Can a person who submits a form receive an email which includes a copy of the form they submitted?
  • How do I prefill form data from another form?
  • How do I determine if a Choice field's other option is selected when using conditional logic?
  • How can I ensure that two fields have the same value?
  • How can I require today's date when collecting a signature?
  • How is time zone handled for date-time values like entry dates?
  • How can I control the number of checkboxes someone can select?
  • How do I auto-capitalize a Name field?
  • How can I calculate total hours based on Date/Time fields?
  • How do I total a repeating section?
  • Age Calculations
  • Can I pay for Cognito Forms annually instead of monthly?
  • Can I pay by bank transfer?
  • What happens when my trial ends?
  • My card was declined. What should I do?
  • I have an annual account...why didn't it renew?
  • How do I cancel my subscription plan?
  • What happens when I exceed my entry/storage/user limits?
  • How do I create a coupon code?
  • Can I collect credit card information in Cognito Forms?
  • What security measures does Cognito Forms take?
  • Are file uploads to Cognito Forms secure or protected?
  • My embedded form doesn't look responsive on mobile.
  • How do I align my logo?
  • How do I center an embedded form?
  • How do you hide a form's title and logo when embedding a form?
  • Can I add logos/images to my Cognito Forms?
  • Can I allow someone to review all of their answers before submitting a form?
  • How do I create a multi-page form?
  • Does Cognito Forms work offline?
  • How do I remove the "Powered by Cognito Forms" link at bottom of my forms?