Who we are
Cognito Forms is a fast-growing SaaS company empowering users to quickly build forms – and form-driven business solutions – by themselves. No developer necessary.
Who you are
We are looking to add an ambitious and hardworking Technical Writer/Video Creator to our staff. You should enjoy working with both people and cutting-edge technologies. After all, you’ll be using your communications skills to connect our increasingly sophisticated platform with a diverse community of customers all over the world.
What you’ll be doing
Plan, develop, and publish user-focused tutorials, templates, and product documentation.
Write scripts and execute the creation of product-focused, explainer videos.
Work with internal teams to understand technical information and develop a plan to educate customers on newly released features.
Collaborate with Customer Success to address content gaps and make revisions as needed.
Write internal support documentation to help streamline support processes.
What you should bring to the table
Ability to write in a clear and concise manner.
Ability to translate highly technical information into easily understandable formats for users both written and verbal.
Excellent written and verbal communication skills,
Excellent teamwork skills, as well as the ability to perform in a fast-paced, diverse environment with demanding market needs.
Strong attention to detail.
Your resume, and a link to your online portfolio and/or writing samples.
What you can expect in return
- A competitive salary
- Health insurance and other benefits
- 401k retirement plan with company match
- Company provided cell phone
- 24 paid days off as a new employee
- Hybrid work schedule – a mix of in office and work from home
- A relaxed and flexible work environment
- A great team to work with and learn from
- Team outings and planned get-togethers
- A fun and functional office in the heart of Columbia’s arts and technology district
Interested in joining our growing team?Apply Now!