Digital Content Specialist

Who we are

Cognito Forms is a fast-growing SaaS company empowering users to quickly build forms – and form-driven business solutions – by themselves. No developer necessary.

Who you are

We are looking to add an ambitious and hardworking Digital Content Specialist to our staff. You should enjoy working with both people and cutting-edge technologies. After all, you’ll be using your communications skills to connect our increasingly sophisticated platform with a diverse community of customers all over the world.

What you will be responsible for

  • Plan, develop, and publish user-focused tutorials, templates, and product documentation.

  • Write scripts and execute the creation of product-focused, explainer videos.

  • Work with internal teams to understand technical information and develop a plan to educate customers on newly released features.

  • Collaborate with Customer Success to address content gaps and make revisions as needed.

  • Write internal support documentation to help streamline support processes.

What you should bring to the table

  • Ability to write in a clear and concise manner.

  • Ability to translate highly technical information into easily understandable formats for users both written and verbally.

  • Excellent written and verbal communication skills,

  • Excellent teamwork skills, as well as the ability to perform in a fast-paced, diverse environment with demanding market needs.

  • Strong attention to detail.

  • Your resume, and a link to your online portfolio and/or writing samples.

What you can expect in return

  • A competitive salary
  • Health insurance and other benefits
  • 401k retirement plan with company match
  • Company provided cell phone
  • 24 paid days off as a new employee
  • Hybrid work schedule – a mix of in office and work from home
  • A relaxed and flexible work environment
  • A great team to work with and learn from
  • Team outings and planned get-togethers
  • A fun and functional office in the heart of Columbia’s arts and technology district

Interested in joining our growing team?

Apply Now!