Who we are

Cognito is a fast-growing SaaS company empowering users to quickly build forms – and form-driven business solutions – by themselves. No developer necessary.

Who you are

We are seeking an IT Operations & Compliance Manager to oversee the day-to-day technology operations, system administration, compliance processes, and vendor management needs of our organization. This role ensures our internal systems run smoothly, our employees receive reliable IT support, and our operational, security, and compliance standards are consistently upheld.

The ideal candidate is an adaptable, solutions-oriented professional who enjoys supporting people, maintaining systems, and strengthening operational processes across a growing SaaS company.

What you will be responsible for

• Manage and administer core business systems such as Microsoft 365, Azure AD, and other company technology platforms, including provisioning, permissions, and license allocations.

• Manage the company’s risk and compliance initiatives, including privacy and security frameworks (SOC 2, GDPR, CCPA, HIPAA), internal controls, policy documentation, and operational audits, including coordination of incident response documentation, reviews, and follow-up actions when incidents occur.

• Serve as the company’s designated Data Protection Officer, acting as the primary point of contact for privacy matters and coordinating data protection processes and escalations.

• Review and manage vendors and partners to ensure privacy, security, and compliance expectations are met and agreements are properly tracked.

• Oversee data analytics operations by managing a data science professional responsible for day-to-day operational reporting, while coordinating priorities, requirements, and validation for business dashboards.

• Provide general IT support to employees, including device setup, account management, and troubleshooting across hardware, software, and SaaS environments.

What you should bring to the table

Required:

• 4 - 5+ years of experience in system administration or IT operations.
• Experience with Microsoft 365, Azure AD, and SaaS administration.
• Understanding security and privacy compliance requirements.
• Strong troubleshooting skills and a proactive approach to problem-solving.
• Excellent communication, organization, and time-management skills.

Preferred:

• Experience supporting or managing SOC 2, GDPR, CCPA, or HIPAA compliance programs.
• Familiarity with Power BI, Fabric, or similar analytics tools.
• Background in a SaaS or technology-driven environment.
• Experience with risk registers, incident response processes, or vendor security reviews.

What you can expect in return

• A competitive salary
• Health insurance and other benefits
• 401k retirement plan with company match
• Company provided cell phone
• 24 paid days off as a new employee
• Hybrid work schedule – a mix of in office and work from home
• A relaxed and flexible work environment
• A great team to work with and learn from
• Team outings and planned get-togethers
• A fun and functional office in the heart of Columbia’s arts and technology district