Why Online Support Is the Best

Abbey H. By Abbey H. | February 28, 2023

Cognito Forms offers a range of customer support services to help you get the most out of your forms.

How to Use Online Customer Support

Whether you are having trouble with the platform or have a question about your specific organization or form, our team of dedicated customer success team is available to help you.

And the fastest and easiest way to access Cognito Forms’ customer support is by submitting a ticket. Customers can submit a ticket through a form page, email, or web widget.


Why Our Online Customer Support is the Best

Cognito Forms’ online customer support is the best in the industry for several reasons:

  • You can expect a thorough response within 24 hours, which takes away the headache of being put on hold or transferred to multiple departments.
  • Our highly skilled customer success team is dedicated to addressing customer issues, no matter the problem.
  • You’re able to add screenshots or videos to supplement your support requests for our team to better understand your problem.
  • Our customer success team is made up of real people, not bots, which ensures that you receive the highest quality support possible.

Additional Help and Resources

In addition to our online customer support, there are several other sources of help available from Cognito Forms. You can find more information or support on different topics by exploring our blog posts, user guides, FAQs, and our video tutorials.

At Cognito Forms, we are committed to providing exceptional customer support to our users. We believe that the best way to do this is by not using bots and having real people answer customers’ questions. Our team is dedicated to helping our customers get the most out of their forms.

Jennifer, President of Cognito Forms

Cognito Forms’ online support is a great option for customers to get the help they need quickly and efficiently. Whether you are having trouble with the platform or simply have a question, our team is available to help you. With its fast response times, exceptional support, and additional resources, you can be confident that Cognito Forms is the best option for you.

Need help? Our team is ready to assist!

Abbey H.

Abbey H.

Abbey, the PR and Influencer Specialist, drives the media strategy at Cognito Forms. Skilled in media relations, content creation, & social media strategy, she is driven to highlight the innovative capabilities of Cognito Forms. In her free time, you can find Abbey volunteering at the humane society or spending time with her cat, Walter.