Customer Success Representative

Who we are

Cognito Forms is a fast-growing SaaS company empowering users to quickly build forms—and form-driven business solutions—by themselves. No developer necessary.

Who you are

We’re looking to add an ambitious and hardworking Customer Success Representative to help empower our customers in building their custom forms and business solutions.

You should enjoy working both with people and cutting-edge technologies. After all, you’ll be using online chat and email to solve complex technical challenges while building rapport with a diverse community of customers all over the world.

What you’ll be doing

  • Working with our team to give our customers the best support possible, including troubleshooting issues and helping manage feature requests.
  • Learning everything there is to know about Cognito Forms in order to help customers successfully build forms and creatively overcome challenges.
  • Onboarding new customers quickly and efficiently, while discovering ways to improve our customer experience.
  • Using a helpful attitude and immaculate communication skills to engage with customers daily.
  • Helping prospects and customers find the appropriate support videos, help content, and blog posts to achieve their form-building objectives.

What you should bring to the table

  • Eager to solve tough, challenging problems to help customers achieve their goals.
  • Excellent communication and teamwork skills, as well as the ability to perform in a fast-paced, diverse environment with demanding market needs.
  • The ability to remain motivated, detail-oriented, highly-organized and able to handle a variety of tasks and responsibilities in an effective manner with a high level of quality.
  • A strong technical aptitude.

What you can expect in return

  • A competitive salary
  • Health insurance and other benefits
  • 401k retirement plan with company match
  • Company provided cell phone
  • 24 paid days off as a new employee
  • Hybrid work schedule - a mix of in office and work from home
  • A relaxed and flexible work environment
  • A great team to work with and learn from
  • Team outings and planned get-togethers
  • A fun and functional office in the heart of Columbia’s arts and technology district

Interested in joining our growing team?

Apply Now!