Create a Zendesk Ticket Using Cognito Forms

Nadia A. By Nadia A. | July 6, 2018


Zendesk is a cloud-based support ticketing system used by more than 200,000 organizations worldwide - including our support team here at Cognito Forms!

With the help of Zapier, you can automatically create new Zendesk tickets from new Cognito Forms entries.

Create your Zap

Before you get started, you’ll need the following:

Set the trigger

The trigger is the event (ex: submitting a new form entry) in Cognito Forms that starts your Zap:

  1. Choose Cognito Forms as the Trigger App.
  2. Choose New Entry as the Trigger.
  3. Select your Cognito Forms account and organization.
  4. Select your form and test the connection.

Selecting the form you'd like to watch for new entries.

Set the action

The action is the event (ex: creating a new ticket) that’s completed in Zendesk:

  1. Choose Zendesk as the Trigger App.
  2. Choose Create Ticket as the Trigger.
  3. Connect your Zendesk account.
  4. Set up your Zendesk ticket using the corresponding fields in Cognito Forms (ticket subject, assignee, requester name/email, description, etc.).

Mapping the requester name and requester email fields in Zapier.

Try it out

Now, you’re ready to try out your Zap! For this example, we’re using the Help Request template in Cognito Forms:

Help Request Form Template

After we submit the form entry, a corresponding ticket appears in Zendesk:

A corresponding ticket in Zendesk.

Have any questions about our Zapier integration? Feel free to contact us or leave a comment below! Plus, be sure to check out all the other ways to connect Cognito Forms and Zendesk.

Nadia A.

Nadia A.

Nadia, the Technical Writer for Cognito Forms, develops documentation, support content, and how-to videos. No matter your experience – with her help, you'll be able to take full advantage of the product. In her spare time, Nadia enjoys listening to French house, drinking coffee, and talking about herself in third person.