Twilio is a cloud communications platform for SMS, MMS, and WhatsApp messaging across carriers and countries. Connecting to Cognito Forms turns submissions into real‑time text alerts—mapping fields into message content and routing to the right recipients.
Turn every entry into a timely text—cut manual checks, speed responses, and keep staff and customers informed the moment data arrives.
- Respond faster to new entries
- Reduce manual follow-ups
- Clear, timely notifications
Use this integration to:
- Send SMS messages
- Personalize messages with names, IDs, and dates
- Route texts by conditions (team, region, priority)
How It Works
- Log in to Zapier
- Access your dashboard
- Create a new Zap
- Click “Make a Zap”
- Set Cognito Forms as the trigger
- Choose “Cognito Forms → New Entry”
- Connect and select your form
- Add Twilio as the action
- Select “Send SMS”
- Connect your Twilio account
- Configure SMS
- Choose your Twilio “From” number
- Map “To” to the form phone field or a constant
- Craft the message using form fields
- Test the Zap
- Submit a sample entry, verify SMS receipt
- Activate the Zap
- Turn on the Zap for live SMS alerts
Still need help? Check out our Zapier support article.
- Log in to Make
- Access your dashboard
- Create a new scenario
- Click “Create a new scenario”
- Set Cognito Forms as the trigger
- Add “Watch New Entries” module
- Use the Create a Webhook/Choose a hook
- Connect and select your form
- Add Twilio as the action
- Choose “Send SMS” module
- Connect Twilio with your Account SID and Auth Token
- Configure SMS
- Set “From” to your Twilio number
- Map “To” to a form phone-number field or a fixed number
- Compose message using form fields
- Test the scenario
- Run once, submit a test entry, verify SMS delivery.
- Activate the scenario
- Save and enable for automated alerts
Still need help? Check out our Make support article.
- Log in to Power Automate
- Access your dashboard
- Create an automated cloud flow
- Click “Create → Automated cloud flow”
- Set Cognito Forms as the trigger
- Choose “When a new entry is submitted”
- Connect and pick your form
- Add Twilio as the action
- Select “Send SMS” action
- Authenticate with Twilio credentials
- Configure SMS
- Enter your Twilio “From” number
- Map “To” from a form field or fixed value
- Insert form data into the message body
- Test the flow
- Submit a form entry, verify SMS in Twilio logs
- Activate the flow
- Save and turn on the flow
Still need help? Check out our Microsoft Power Automate support article.