I have an annual account...why didn't it renew?

While you can purchase credits for up to 24 months of Cognito Forms service, we do not automatically renew plans that have been paid for using these credits.

If your organization has prepaid for 12-months and you would like to continue your plan for another year, you can renew by prepaying again.

If you prefer auto-renewal, however, you can subscribe for a monthly plan. Those plans will auto-renew indefinitely.

Learn more about plans and billing in our Account Management guide.