Organizations created prior to November 16, 2023 must upgrade to the new version of PayPal to continue receiving transactions.
The migration process is easy and only takes a few minutes – please follow the instructions below:
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Sign in to your Cognito Forms account.
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Open any form connected to your PayPal account and open the Payment settings.
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Open the ‘complete onboarding’ link under your PayPal account and log in to PayPal:
- Select Agree and Connect to authorize the connection to Cognito Forms.
- Select Use existing business account and hit Next.
- Verify your business details and personal information and hit Agree and Continue.
- Optionally select Charge Protection or Fraud Protection to protect your Advanced Credit and Debit card transactions.
- Select Go back to Cognito, LLC to return to your Cognito Forms organization.
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Make sure to save your changes to both the payment dialog and the form.