My card was declined. What should I do?

If your card was declined when subscribing to Cognito Forms, make sure the card information you entered is accurate and confirm that your card has not expired.

If your card was declined while renewing your subscription plan (in the normal course of billing), please ensure that your billing information is up to date.

To update your billing information:

  1. Click your organization’s name in the top left corner and then click Settings.

  2. Scroll down to the Billing Information section and click the Edit button. If you do not see this section, you are either not an owner of the organization or your organization is currently on the Individual - Free plan.

  3. Edit any of the information you wish to change including Name, Email Address, Billing Address and/or Payment Method. All of these fields are required.
    Update your payment method.

  4. Click the Save button.

Learn more about changing your billing information in our Account Management guide.