Can I refund PayPal payments through Cognito Forms?

Yes, you can.

If, however, you are unable to refund PayPal payments from your Cognito Forms account, you may have Express Checkout disabled in your PayPal settings.

To enable Express Checkout:

  1. Log in to your PayPal account and go to Profile > Account settings.
  2. Find My selling tools and the API access section. Select Update.
  3. On the next page, select Manage PayPal checkout settings.
  4. Select Accept PayPal payment before API permissions are set up and select Submit.

Learn more about setting up PayPal payments.