If your organization’s authentication settings do not allow users to remain logged in, you will be automatically logged out of your Cognito Forms account when you’ve been idle (not interacting with the browser) for over 8 hours.
For HIPAA-compliant organizations, user timeouts will change from 8 hours to 1 hour to increase the security for sensitive personal health information (PHI).
If your account is logged out in less than 8 hours, you may have a bad session token.
To clear a session token:
- Log out of your account.
- Clear your browser cache and cookies.
- Restart the browser and log back in.
If you experience any issues logging in to your account, contact our support team.