If you’ve been logged in to your Cognito Forms account and have been idle (not interacting with the browser) for over 8 hours, you will be automatically logged out. For users with HIPAA-compliant forms, user timeouts will change from 8 hours to 1 hour to increase the security for sensitive personal health information (PHI).
If your account is logged out in less than 8 hours, you may have a bad session token.
To clear a session token:
- Log out of your account.
- Clear your browser cache and cookies.
- Restart the browser and log back in.
If you experience any issues logging in to your account, please contact us.