Why did I get logged out of my account?

If you’ve been logged in to your Cognito Forms account and have been idle (not interacting with the browser) for over 8 hours, you will be automatically logged out. For users with HIPAA-compliant forms, user timeouts will change from 8 hours to 1 hour to increase the security for sensitive personal health information (PHI).

If your account is logged out in less than 8 hours, you may have a bad session token.

To clear a session token:

  1. Log out of your account.
  2. Clear your browser cache and cookies.
  3. Restart the browser and log back in.

If you experience any issues logging in to your account, contact our support team.