Why can't I deselect the Choice field options?

If your Choice field is set to the Radio Buttons type, you cannot deselect (or clear) the field once you’ve selected an option. However, you can deselect choice options if the field is set to the Dropdown or Checkboxes types.

To allow Choice field options to be deselected:

  1. Copy the existing Choice field and change the field type to the Dropdown or Checkboxes type.
  2. Set the original Choice field to Internal view only. You can also delete the field entirely, which will subsequently delete any data that you’ve already collected on this field.
  3. Make sure to save your changes.

Deselect a choice option in a dropdown.

Learn more about using the Choice field in our help guide.