Why am I not receiving my email notifications/confirmations?

You can enable email notifications or confirmations on your form to automatically send emails when forms are submitted or updated.

If you are not receiving your email notification or confirmations, try the following steps:

  1. Make sure that email notifications/confirmations are enabled in your form’s Submission Settings.
    Enable email notifications in the Submission Settings section of the form builder.

  2. Check the spam folder in your email inbox.

  3. Verify that the email address is spelled correctly.

  4. Make sure that the conditions triggering the email to send are correct.
    Set the conditional logic that triggers the email notification or confirmation to send.

Learn more about setting up notifications in our Email Notifications guide.