What happens if I lose my authenticator device or phone?

In the event that you lose your authenticator device and/or cannot access your authenticator app, you can log in using your backup email. This is the email address that you added when setting up two-factor authentication for your account.

On the login screen, select the link under Can’t access your authenticator? to send a two-factor code to your backup email address. You can update this address at any time by selecting the Change settings link in the Profile section.

You can log in using the backup email that you added when setting up two-factor authentication for your account.

Learn more about two-factor authentication in our Account Management guide.