There are a number of ways you can deactivate payment on any of your forms.
1. Revoking payment account access
To revoke payment account access:
- Enter the build mode for any form connected to your payment account and click on the Payment field or select Payment Settings from the green footer.
- Click the name of your connected payment account to make changes.
- Select Remove and confirm that you wish to remove the payment account.
In Stripe: To complete the process, visit your Stripe dashboard. Click on your account name in the top right, then select Account Settings. Select Apps after entering your credentials. Find the app called Cognito Forms, and click the grey circle with a white X to follow the steps to remove Cognito Forms from your Stripe account. NOTE: Revoking access to your Stripe account will affect ALL Cognito Forms that collect payment via that Stripe account.
2. Removing a payment account
If you would like to remove your payment account from just one of your forms rather than all of them, you can uncheck the box next to your account name in Payment Accounts. You can find this by clicking on your payment account name under Payment Settings.
3. Deactivating a payment field
You can also simply uncheck Collect Payment for this Field on any payment field, or delete the field altogether. If you have multiple payment fields on your form, you will need to edit or delete all of them before payment will be removed completely.
4. Deleting a form
The last option would be to delete the form entirely. From your list of forms, you can click the orange trash can button to the right of the name of the form you’d like to delete. You can find your list of forms when you first log in to Cognito Forms or by clicking the Cognito Forms logo at the top of your browser window. Please note that deleted forms are completely gone and the associated form and entries cannot be recovered once deleted.