Cognito Pay

Cognito Pay is available to organizations in the United States, with wider availability coming soon.

Cognito Pay is Cognito Forms’ built-in payment solution, powered by Stripe. Manage everything from a single dashboard – payments, refunds, payouts, and customer activity – without leaving Cognito Forms. Start accepting payments in minutes, including Google Pay and Apple Pay for faster checkout.

Pricing and fees

Cognito Pay is available on every plan level with a processing fee of 2.9% + 30¢ per successful transaction. Organizations on the Individual and Pro plans are also charged an additional fee: 2% on the Individual plan and 1% on the Pro plan. These processing fees can optionally be passed on to the person filling out the form. Processing fees are not refunded, even if the transaction itself is refunded.

Connecting your account

Quick Tip

Organization Owners can create new Cognito Pay accounts.

To start using Cognito Pay, connect your account and link it to your forms.

  1. Open any form and go to the Payment settings.
  2. Select Add Payment Account and click Select Cognito Pay.
  3. Select your business type and click Continue.
  4. Enter your personal details, including your legal name, home address, date of birth, phone number, and the last 4 digits of your SSN. PO Boxes are not accepted for identity verification – please use a physical address.
  5. Enter your business details, including your business name, industry, and website. If you don’t have a website, enter a product description instead – do not enter cognitoforms.com or your form’s public link.
  6. Add your bank account. Search and select from a list of popular banks, or enter your routing number and account number manually.
  7. Select a bank account to use for payouts.
  8. Review the information you entered and click Agree and submit.

Once submitted, your information is reviewed and your account is typically approved right away. You will also receive a confirmation email when your account is ready to collect payments.

Using the Cognito Pay dashboard

Quick Tip

Organization Owners and Administrators can access the Cognito Pay dashboard.

To open the Cognito Pay dashboard, click the Payments icon at the top of the sidebar, underneath your organization’s name. If you have pending items that require attention, such as active disputes, a badge will appear next to the icon.

Once your account is connected, the Cognito Pay dashboard gives you access to:

Open the Cognito Pay dashboard from the sidebar.

  • Analytics – Track payment volume, average spend, and payment status trends over time.
  • Orders – View and manage orders across all your forms, including order status, payment history, and refunds.
  • Payments – Review individual payments, inspect payment details, and issue refunds.
  • Disputes – Track and respond to disputes directly from Cognito Forms.
  • Payouts – Monitor payouts to your bank account, manage payout schedules, and generate reconciliation reports.
  • Account – Manage your Cognito Pay account details, payout schedule, connected bank accounts, and refund email settings.

FAQ