Cognito Pay is currently available to organizations in the United States, with wider availability coming soon.
Cognito Pay is Cognito Forms’ built-in payment solution, powered by Stripe. Manage everything from a single dashboard – payments, refunds, payouts, and customer activity – without leaving Cognito Forms. Start accepting payments in minutes, including Google Pay and Apple Pay for faster checkout.
Pricing and fees
Cognito Pay is available on every plan level with a processing fee of 2.9% + 30¢ per successful transaction. Organizations on the Individual and Pro plans are also charged an additional convenience fee: 2% on the Individual plan and 1% on the Pro plan. These convenience fees can be passed on to the person filling out the form.
Connecting your account
Organization Owners can create new Cognito Pay accounts.
To start using Cognito Pay, connect your account and link it to your forms.
- Open any form and go to the Payment settings.
- Select Add Payment Account and click Select Cognito Pay.
- Select your business type and click Continue.
- Enter your personal details, including your legal name, home address, date of birth, phone number, and the last 4 digits of your SSN.
- Enter your business details, including your business name, industry, and website. If you don’t have a website, you can enter a product description instead.
- Add your bank account. Search and select from a list of popular banks, or enter your routing number and account number manually.
- Select a bank account to use for payouts.
- Review the information you entered and click Agree and submit.
Once submitted, your information is reviewed and your account is typically approved right away. You will also receive a confirmation email when your account is ready to collect payments.
Using the Cognito Pay dashboard
The Cognito Pay dashboard is available to organization Owners and Administrators.
To open the Cognito Pay dashboard, click the Payments icon at the top of the sidebar, underneath your organization’s name. If you have pending items that require attention, such as active disputes, a badge will appear next to the icon.
Once your account is connected, the Cognito Pay dashboard gives you access to:
- Analytics – Track payment volume, average spend, and payment status trends over time.
- Orders – View and manage orders across all your forms, including order status, payment history, and refunds.
- Payments – Review individual payments, inspect payment details, and issue refunds.
- Disputes – Track and respond to disputes directly from Cognito Forms.
- Payouts – Monitor payouts to your bank account, manage payout schedules, and generate reconciliation reports.
- Account – Manage your Cognito Pay account details, payout schedule, connected bank accounts, and refund email settings.