Verified email domains

This feature is available to organizations on the Team and Enterprise plans.

Send notification and confirmation emails on behalf of your website domain. While the emails are still delivered using Cognito Forms servers, they’ll appear to recipients as though they came from your verified email domain. You can verify up to two domains for your organization.

Your account must have Owner or Administrator permissions to add verified domains. Additionally, you need access to your DNS servers in order to complete the process. If you don’t have access to your DNS servers, please contact your system administrator and get their help to complete setting up your verified domain.

Step 1: Add your domain

To begin, go to your organization’s settings page and find the Email Domains section:

Find the Email Domains section within your organization settings.

Select + New Domains. Enter your domain name (excluding ‘www.’), and select the Save button.

Step 2: Update your DNS information

Quick Tip

On your organization’s settings page, select the icon next to DNS Information to copy a plain-text version of your specific DNS changes.

You need to add two new records to your DNS server(s): an SPF record, and a DKIM record. These unique records consist of a Name, Type, and Value.

Here’s an example:

Copy the DNS information from Cognito Forms into your DNS records.

Sender Policy Framework (SPF) Record

An SPF record is a Sender Policy Framework record. It’s used to indicate to mail exchanges which hosts are authorized to send mail for a domain.

If your domain DNS already has an SPF record, you can concatenate multiple records. For example:

v=spf1 include:_spf.google.com include:spf.protection.outlook.com include:mailgun.org ~all

DomainKeys Identified Mail (DKIM) Record

DomainKeys is a spam and phishing scam fighting method which works by signing outbound email messages with a cryptographic signature. The signature can be verified by the recipient to determine if the messages originate from an authorized system.

Hosting guides

The following guides may be useful if your hosting provider is one of the below:

Step 3: Verify your domain

Once your DNS entries have been added, navigate back to Cognito Forms and click the refresh icon on your organization settings page:

The email domain is now verified.

From here, you can select the gear icon to view your domain settings or select the trash can icon to delete the domain. Additionally, if your domain is not yet verified, hover over the Unverified text to view the verification status of your SPF or DKIM records.

Please note that records can take up to 24-48 hours to fully propagate, depending on your DNS hosting provider.

Step 4: Use your verified domain

Quick Tip

If you’ve already set up email notifications/confirmations on your form, make sure to update those settings in the builder to include the email address with your verified domain.

You can now use your verified domain in notification emails and confirmation emails, as well as view-link emails, edit-link emails, and save link emails. Simply create a test entry to send yourself an email and see how the verified domain will appear to your customers.

Set your verified email as the From address in email confirmations.